Help using your mypension account

If you forget your login details

If you have forgotten you mypension user details you can follow the steps below to reset it.

  • From the Login page:
  • Select 'Forgotten your user details?'.
  • Select the user details you wish to change and select 'Submit'.
  • You will be asked to provide some personal identification details such as your National Insurance number.  The information request will vary depending upon the information you are trying to reset.
  • You may receive an email from mypension will contain your revised information depending upon what details you have changed.
  • You will now be able to log into your account using your new details.

Once you have successfully logged in, if you have requested a new password, you should change your password immediately to something memorable.