Contact us

When contacting the Pensions Office, you will need to provide three forms of identification before we can give you any personal details.

We will not be able to provide information to anyone else on your behalf unless you are present during the call and authorise us to do so.

mypension account

If you have a query about your pension, the best way to contact us is through a secure message on your mypension account.

If you haven't already registered or activated your account you can do so by visiting our mypension login page.

Once your account is updated you can:

  • Send us a secure message
  • View your membership record
  • View annual statements and updates
  • Change personal details and your address
  • Update/review your death grant nomination
  • Run your own retirement estimates
  • Request payment of your deferred benefits

Write to us

Postal address:

Pensions Office
PO Box 212
South Shields
NE33 9ER

Full postal address for recorded delivery:

Pensions Office
Town Hall and Civic Offices
Westoe Road
South Shields
NE33 2RL

You can now upload documents to your pension account through Help using your mypension account.

Telephone

Our telephone helpline will remain open for urgent calls only from 9am to 4.30pm, Monday to Friday.

Anyone ringing the helpline may be subject to delays which may be long at times.  

If you do need to speak to our helpline please call 0191 424 4141.

We understand that some of our members may not be able to access our Help using your mypension account service. Could we please ask those members to only contact us by telephone when necessary.

Email

We are unable to reply to members by email as the information could contain personal information and an email is not a secure way of communicating. 

Please send us your queries through the secure message system available in your mypension account.

To safeguard your personal information, we will not reply to any email which contains personal details.

If you are a third party and wish to contact us, please write to us at the above address.

Office visits

You can visit us at the reception desk in South Shields Town Hall. 

Reception is open from 10am to 3pm, Monday to Friday.

If you need information in a different format

Our information is available in other ways on request.

Please let us know if we can help in any way.