Help using your mypension account
Using your mypensions account
Once you have registered for mypension and used your one-time activation code, you will have access to the following information:
Membership details
If you have more than one pension record they will all be visible here.
- Membership Details - including the date you joined your employer and Membership ID number
- Location Details - the name of your employer and the Fund that you are a member of
- Scheme Details - shows the date you joined the scheme originally and the Scheme name
Active members
Active members will have access to the following on their mypension account:
- Update Nomination - you can now update your record with a Death Grant Nomination. If we already hold a paper copy this will not be visible on your record but will still apply.
- Run a Pension Estimate - Member Retirement Quote - as an Active Member of the scheme you can run an estimate of the benefits you may receive if you were to retire from the scheme. See Estimating the amount you get.
- View My Folder Documents - You will be able to see any documents (or forms) you have sent to the Pensions Office using your mypension account and also any responses we have sent back to you. Your Annual Benefit Statement will appear here by the end of August each year, however, we will send you an email to tell you as soon as it is available for you to view.
- 50/50 Membership (if applicable) - if you have elected to join the 50/50 section of the scheme you will see the date that this started here
- Additional Benefits held - if you are purchasing Additional years of Membership (Added Years), paying Additional Regular Contributions (ARCs), paying Additional Pension Contributions (APCs), Buying Lost Pension (SCAPCs) or paying Additional Voluntary Contributions (AVCs) this will be shown here
- Post 2014 Pension Benefits - this shows the amount of pension as it builds up year by year in the career average revalued earnings (CARE) scheme (for membership since 1 April 2014)
- Pensionable Earnings - this shows the pensionable earnings at each year end (for pre 2014 earnings as 'Final Salary Earnings', for post 2014 earnings as 'Main Section CARE Earnings' or '50/50 Section CARE Earnings')
- Scheme Service - this shows dates of membership in the scheme, hours worked, service type (eg Full-Time, Part-Time, Strike), Employer name and if the membership counts as pensionable (note: we may not always show any hour changes if you were born on or after 1 April 1963)
- Transferred In Membership - if you have transferred in benefits from another scheme (excluding local government) it will show either as Years and Days transferred in or Earned Pension if the transfer was done under the CARE scheme.
Deferred members
Active members will have access to the following on their mypension account:
- Update Nomination - you can now update your record with a Death Grant Nomination. If we already hold a paper copy this will not be visible on your record but will still apply.
- Run a Pension Estimate - as a Deferred Member of the scheme you can run an estimate of the benefits you may receive if you were to retire from the scheme. See Estimating the amount you get.
- View My Folder Documents - You will be able to see any documents (or forms) you have sent to the Pensions Office using your mypension account and also any responses we have sent back to you. Your Annual Benefit Statement will appear here by the end of August each year, however, we will send you an email to tell you as soon as it is available for you to view.
- Deferred Pension History - shows the annual adjustment to your pension for each year it has been in payment.
- Transferred In Membership - if you have transferred in benefits from another scheme (excluding local government) it will show either as Years and Days transferred in or Earned Pension if the transfer was done under the CARE scheme.
- Request for Payment of Deferred Benefits - if, after running your calculation, you are interested in taking your retirement benefits go to the 'My Options' tab and choose the 'Deferred Request for Payment of Benefits' option to submit your request. Please note that we can only accept requests that are within 18 months of the retirement date, which must be from age 55 or over. We will write to you with your retirement options and further information closer to your requested retirement date.
Pensioner members
Active members will have access to the following on their mypension account:
- Update Nomination - you can now update your record with a Death Grant Nomination. If we already hold a paper copy this will not be visible on your record but will still apply.
- View My Folder Documents - You will be able to see any documents (or forms) you have sent to the Pensions Office using your mypension account and also any responses we have sent back to you. Your Annual Benefit Statement will appear here by the end of August each year, however, we will send you an email to tell you as soon as it is available for you to view.
- Annual Pension History - this shows a history of your annual pension amount which changes in line with the Government Pensions Increase (Review) Order to include any Pensions Increase due. If you have more than one pension in payment you will see separate figures relating to each pension in this view. If you require your combined total annual pension amount you should add these figures together.
- Tax Code - this shows a history of tax codes we have received from HM Revenue and Customs
- Percentage of Lifetime Allowance Used - this is a limit on the amount of pension benefit that can be drawn from pension schemes - whether lump sums or retirement income - and can be paid without triggering an extra tax charge.
Personal details
This shows your personal details including your name, date of birth, status and National Insurance number. You can also see the current address we hold on your pension record.
- The right hand menu will allow you to:
- Update My Personal Details - update your marital status
- Update My Address
- Change My Email
- Change My Phone
Complete the information requested and select 'Submit' to send the details to the Pensions Office. Please remember to always keep us up to date with all your contact details, especially your email address and home address should we need to contact you for other matters.
Update security details
Here you can:
- Change your Password
- Change your Security Question
View My Documents
Some of our documents are in the PDF format. If your device does not have a PDF viewer you can download a free version from Adobe. Other PDF readers are available.
Full instructions to find and view your pension documents within your mypension account can be found in our documents page.
Active and deferred members
Here you will be able to view your Annual Benefit Statement and any correspondence you have had with us through mypension.
Pensioner members
You will be able to see any documents you have sent to the Pensions Office using your mypension account and also any responses we have sent back to you.
Annual information about your pension will appear in April each year around the 16th, however, we will send you an email to tell you as soon as it is available for you to view.
My Payslips and P60's - any P60's that relate to the pension paid to you by South Tyneside Council as provider of pension services for TWPF by calendar year. Any Payslips that relate to the pension paid to you by South Tyneside Council as provider of pension services for TWPF by calendar year.